Effective Date: September 1, 2004
Last Updated: May 21, 2026
Goldsborough Independent Insurance Services (“Goldsborough,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to information collected through our website at www.goldsborough.com, by phone, by text message, by email, and in the course of providing insurance services to you.
1. Information We Collect
We collect information that you provide directly to us and information that is gathered automatically when you interact with our website. This may include:
- Contact and identity information — name, mailing address, email address, and phone number.
- Insurance and quoting information — details necessary to prepare quotes and service policies, such as information about your home, auto, business, life, or other insured property and your coverage history.
- Financial information — billing and payment details you provide to pay a premium or set up payment.
- Communications — records of your correspondence with us, including by phone, email, web form, and text message.
- Automatically collected information — IP address, browser type, device information, pages visited, and similar data collected through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide quotes and respond to your requests for insurance products and services;
- Service your policies, process payments, and assist with claims and policy changes;
- Communicate with you about your accounts, coverage, and our services;
- Send you information you have requested, including by text message where you have opted in;
- Improve our website, services, and customer experience; and
- Comply with applicable legal, regulatory, and insurance industry requirements.
3. How We Share Your Information
We do not sell your personal information. We may share your information only as needed to serve you and operate our business, including with:
- Insurance carriers and underwriters to obtain quotes, bind coverage, and service your policies;
- Service providers and vendors who perform functions on our behalf (such as payment processing, hosting, email, and customer communications) under confidentiality obligations;
- Legal and regulatory authorities when required by law, subpoena, or to protect our rights, your safety, or the safety of others.
4. SMS / Text Message Communications & A2P 10DLC Compliance
Goldsborough Independent Insurance Services offers text messaging (SMS/MMS) to communicate with clients and prospective clients who have provided their consent. The following terms govern our text messaging program in accordance with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements and applicable carrier guidelines.
Consent to Receive Messages
By providing your mobile phone number to Goldsborough — for example, by submitting it through a form on our website, in person, or verbally — and by opting in to receive text messages, you agree to receive SMS/MMS messages from us at the number provided. Consent to receive text messages is not a condition of purchasing any products or services. Message and data rates may apply.
Types of Messages You May Receive
The messages we send may include quote follow-ups, policy and account notifications, billing and payment reminders, claims and service updates, appointment confirmations, responses to your inquiries, and other customer-care communications related to your relationship with our agency.
Message Frequency
Message frequency varies based on your interactions with us and the nature of your insurance needs. We send messages on a recurring basis as relevant to your account and requests.
Opt-Out and Help
You may opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a confirmation message and will not send you any further text messages unless you opt back in. For assistance, reply HELP or contact us at (410) 377-2111 or Info@goldsborough.com.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Privacy of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information you share when opting in to text messaging — including your mobile phone number and consent — is used solely to operate our text messaging program and is not sold, rented, or shared for marketing purposes.
5. Cookies and Website Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings, though disabling them may affect site functionality. We may use analytics and advertising tools that collect usage information to help us improve our website and reach relevant audiences.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may request access to, correction of, or deletion of certain personal information we hold about you, subject to legal and regulatory record-keeping requirements that apply to insurance agencies. To make a request, please contact us using the information below. Depending on your state of residence, you may have additional rights under applicable privacy laws.
8. Third-Party Links
Our website may contain links to third-party websites, including insurance carriers and partners. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Goldsborough Independent Insurance Services
405 E Joppa Rd, Ste 301
Towson, Maryland 21286
Phone: (410) 377-2111
Email: Info@goldsborough.com